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Shipping Information

Fast, reliable, and secure delivery of your premium fashion items. Learn about our shipping options and delivery times.

Nationwide Delivery Quick Dispatch

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Shipping Options

Choose the shipping method that best fits your needs:

Standard Shipping

5-7 Business Days
FREE on orders over ₹5,000
  • Nationwide delivery
  • Order tracking included
  • Secure packaging
  • SMS notifications
Otherwise ₹149

Express Shipping

2-3 Business Days
₹299 flat rate
  • Priority processing
  • Real-time tracking
  • Premium packaging
  • Email & SMS updates

Priority Shipping

1-2 Business Days
₹499 flat rate
  • Same-day dispatch
  • Live tracking updates
  • Express delivery
  • Priority support

Processing Time

All orders are processed within 24 hours on business days. Orders placed after 2 PM will be processed the next business day.

Delivery Times

Delivery times vary based on your location and chosen shipping method:

Domestic Delivery (India)

Metro Cities
3-4 days
1-2 days
1 day
Major Cities
4-5 days
2-3 days
1-2 days
Tier 2/3 Cities
5-7 days
2-3 days
1-2 days
Remote Areas
7-10 days
3-4 days
2-3 days

Business Days

Delivery times are calculated in business days (Monday - Saturday, excluding holidays). Orders placed on Sundays will be processed on Monday.

Delays

Delivery may be delayed due to weather conditions, natural disasters, or other unforeseen circumstances. We'll notify you of any significant delays.

Shipping Costs

Domestic Shipping Rates

Up to ₹2,000
₹149
₹2,001 - ₹5,000
₹99
₹5,001 - ₹10,000
₹49
Above ₹10,000
FREE

Additional Charges

Heavy Items

Additional ₹50 per kg for items over 2kg

Cash on Delivery

Additional ₹50 for COD orders

Express Upgrades

Difference between standard and express rates

Taxes & Duties

All shipping costs are inclusive of GST. No hidden charges.

International Shipping

We currently ship to selected international destinations. International shipping rates and delivery times vary by location:

Available Countries

  • United States
  • United Kingdom
  • Canada
  • Australia
  • UAE
  • Singapore
  • And more...

International Rates

Starting from ₹1,500 based on destination and weight

Exact rates calculated at checkout

Delivery Time

7-15 business days

Varies by destination

Customs & Duties

  • International orders may be subject to import duties and taxes
  • These charges are the recipient's responsibility
  • Customs clearance may add 1-3 days to delivery time
  • We provide all necessary documentation for smooth clearance

Order Tracking

Stay updated on your order status with our comprehensive tracking system:

1

Order Confirmation

Instant confirmation via email and SMS with order number

2

Processing

Order is being prepared for shipment (within 24 hours)

3

Dispatched

Shipped with tracking number and courier details

4

In Transit

Package is on the way to your location

5

Out for Delivery

Final delivery stage - expect delivery today

6

Delivered

Package successfully delivered to your address

How to Track Your Order

Email Updates

Automatic tracking updates sent to your email

SMS Notifications

Real-time SMS updates on delivery status

Your Account

Track orders in your EQUILA account dashboard

Courier Website

Track directly on courier's website with tracking number

Shipping Restrictions

Service Areas

We deliver to most pin codes across India. However, some restrictions apply:

Non-Serviceable Areas

  • Remote islands
  • Military zones
  • Restricted areas
  • Some remote villages

Special Requirements

  • PO Box deliveries not available
  • Address verification required for some areas
  • Additional documentation for certain locations

Product Restrictions

Restricted Items

Some items may have shipping restrictions due to regulations or courier policies.

Weight Limits

Maximum weight per package: 10kg. Heavier orders split into multiple packages.

Dimension Limits

Maximum dimensions: 100cm x 60cm x 50cm per package.

Delivery Instructions

Ensure smooth delivery by following these guidelines:

Address Details

  • Provide complete and accurate address
  • Include landmark for easy location
  • Add contact number for delivery coordination
  • Mention nearest famous location if needed

Availability

  • Ensure someone is available to receive delivery
  • Provide alternate contact number
  • Specify preferred delivery time if possible
  • Inform security/reception in apartment buildings

Security

  • Check ID of delivery personnel
  • Verify package condition before accepting
  • Don't accept damaged packages
  • Report issues immediately

Special Delivery Instructions

You can add special delivery instructions during checkout:

  • "Leave with building security"
  • "Call before delivery"
  • "Deliver after 6 PM"
  • "Gate code: #1234"

Shipping Issues

If you encounter any shipping issues, we're here to help:

Wrong Address

Contact us immediately if you provided an incorrect address. We'll try to redirect if the package hasn't been dispatched.

Package Not Received

If tracking shows delivered but you haven't received your package, check with neighbors and building security within 24 hours.

Damaged Package

Reject damaged packages or report within 48 hours. We'll arrange for replacement or refund.

Delayed Delivery

Check tracking for updates. Contact us if delivery is delayed beyond estimated time.

Issue Resolution Process

  1. Contact customer support with order details
  2. Provide description and photos if applicable
  3. Our team investigates within 24 hours
  4. Resolution offered within 48 hours
  5. Follow-up until issue is resolved

Contact Us

Shipping Support

+91 74179 14416

Mon-Sat: 9 AM - 8 PM

Email Support

shipping@equilastyle.com

Response within 24 hours

Live Chat

Available on website

Mon-Sat: 10 AM - 7 PM

Common Questions

Can I change my shipping address after order?

Address changes are possible within 2 hours of order placement. Contact us immediately.

Do you ship on weekends?

We process orders on business days. Delivery attempts may happen on Saturdays depending on courier.

What if I'm not available for delivery?

The courier will attempt delivery twice. After that, the package will be returned to our warehouse.