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Returns & Refunds

Hassle-free returns and refunds. Your satisfaction is our priority. Learn about our easy return process and refund policies.

30-Day Returns 100% Satisfaction

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Return Policy

30-Day Return Window

We offer a 30-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.

Easy Returns

Simple online return process with prepaid shipping labels

Quick Processing

Refunds processed within 5-7 business days after return approval

Quality Guarantee

100% authentic products with quality assurance

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Items must be unused and in original condition
  • Original tags and labels must be intact
  • Original packaging must be included
  • Return request must be initiated within 30 days of delivery
  • Proof of purchase (order number or receipt) required

Eligible Items

Returns Accepted

  • Footwear (all categories)
  • Apparel and clothing
  • Accessories (bags, belts, etc.)
  • Items with manufacturing defects
  • Wrong items delivered
  • Items damaged during shipping

Returns Not Accepted

  • Items worn or used
  • Items without original tags
  • Items with damaged packaging
  • Final sale items
  • Personalized items
  • Items returned after 30 days

Quality Checklist

Footwear

No signs of wear, clean soles, original box included

Apparel

No stains, tears, or alterations, tags attached

Accessories

No scratches or damage, original packaging intact

Return Process

Our return process is simple and straightforward:

1

Initiate Return

Log into your account and select the order you want to return

2

Select Items

Choose the items you want to return and specify the reason

3

Get Label

Download prepaid shipping label via email

4

Package Items

Securely pack items in original packaging

5

Ship Package

Drop off at any courier location or schedule pickup

6

Receive Refund

Get refund after inspection and approval

How to Initiate Returns

Online Account

Log into your EQUILA account → My Orders → Return Items

Email Request

Send return request to returns@equilastyle.com with order details

Phone Support

Call our customer service at +91 74179 14416

Refund Options

We offer multiple refund options for your convenience:

Original Payment Method

Refund to your original payment method (credit/debit card, UPI, etc.)

  • Processing time: 5-7 business days
  • Full refund including shipping costs (for defective items)
  • Standard refund method for most returns

EQUILA Wallet

Instant refund to your EQUILA wallet for future purchases

  • Processing time: Immediate
  • Additional 5% bonus on refund amount
  • No expiration on wallet balance

Store Credit

Store credit voucher for future purchases

  • Processing time: Immediate
  • Valid for 12 months from issue date
  • Can be combined with other offers

Refund Processing Timeline

Day 1-2
Return received and inspection begins
Day 2-3
Quality inspection completed
Day 3-4
Return approved and refund initiated
Day 5-7
Refund processed and credited

Exchange Policy

Size and Style Exchanges

Want a different size or color? We offer easy exchanges within 30 days of delivery:

Free Size Exchanges

Exchange for different sizes at no additional cost

Color/Style Changes

Exchange for different colors or styles (price difference applies)

Priority Processing

Exchanges processed within 24 hours

Exchange Process

  1. Select "Exchange" instead of "Return" when initiating request
  2. Choose new size, color, or style from available options
  3. Pay any price difference (if applicable)
  4. Receive prepaid shipping label for return
  5. New item shipped once return is processed
  6. Exchange typically completed within 7-10 days

Exchange Conditions

  • Original item must meet return eligibility criteria
  • Exchanged item must be in stock
  • Only one exchange per order allowed
  • Price differences will be charged or refunded accordingly

Return Shipping

Free Return Shipping

We provide prepaid shipping labels for all returns and exchanges:

Prepaid Labels

Download and print shipping label from your email or account

Secure Packaging

Use original packaging or secure alternative packaging

Drop-off Locations

Multiple courier partner locations nationwide

Pickup Options

Scheduled Pickup

Schedule convenient pickup from your address (available in major cities)

Drop-off Points

Drop off at any courier partner location nationwide

Packaging Guidelines

Step 1: Prepare Items

Ensure items are clean, unworn, and have all tags attached

Step 2: Use Original Packaging

Place items in original shoe boxes or packaging if available

Step 3: Secure Outer Box

Place original packaging in a sturdy outer box for protection

Step 4: Attach Label

Securely attach the prepaid shipping label to the outer box

Step 5: Seal Package

Tape all edges securely to prevent damage during transit

Damaged Items

Received Damaged Item?

If you receive a damaged or defective item, we're here to help:

Shipping Damage

Items damaged during transit

  • Report within 48 hours of delivery
  • Provide photos of damage and packaging
  • Free replacement or full refund
  • No return shipping required

Manufacturing Defects

Items with quality or manufacturing issues

  • Report within 30 days of delivery
  • Free replacement or repair
  • Return shipping provided
  • Priority processing

Wrong Item

Received different item than ordered

  • Report immediately upon receipt
  • Correct item shipped immediately
  • Return pickup arranged at no cost
  • Expedited shipping for replacement

Damage Claim Process

  1. Document the issue with clear photos
  2. Contact customer support immediately
  3. Provide order number and damage details
  4. Choose replacement or refund option
  5. Receive resolution within 48 hours

Exceptions

Non-Returnable Items

The following items cannot be returned or exchanged:

Final Sale Items

Items marked as "Final Sale" during purchase

Personalized Items

Customized or personalized products

Gift Cards

EQUILA gift cards and vouchers

Late Returns

Returns initiated after 30 days of delivery

Special Cases

Promotional Items

Items purchased during special promotions may have different return terms

Gift Returns

Gift recipients can return items for store credit or exchange

Dispute Resolution

Complex cases reviewed individually for fair resolution

Contact Us

Returns Support

+91 74179 14416

Mon-Sat: 9 AM - 8 PM

Email Support

returns@equilastyle.com

Response within 24 hours

Live Chat

Available on website

Mon-Sat: 10 AM - 7 PM

Frequently Asked Questions

How long does the return process take?

Most returns are processed within 5-7 business days from when we receive your return.

Do I have to pay for return shipping?

No, we provide prepaid shipping labels for all returns and exchanges.

Can I return items purchased on sale?

Yes, sale items can be returned unless marked as "Final Sale".

What if I lost my original packaging?

You can use secure alternative packaging, but original packaging is preferred.

How do I track my return?

You can track your return status in your account under "My Returns".